Turn your field work force into happiness officers
Customer delight in services industry can only be achieved by providing world-class service delivery. In most cases, the field work force is the face of the organization servicing the customers. Hence, equipping the end workforce with the right knowledge and skills is critical to achieving the business target at both individual and organizational level, thereby creating the virtuous BUSINESS IMPACT cycle of increased customer satisfaction and increased business.
Disprz for Operations solves this problem and transforms distributed work force into efficient, high-performers through a mobile knowledge platform which can be leveraged for on-boarding, training and continuous engagement.
Low bandwidth live
Social learning &
A white-labelled mobile app with your company logo and colours
Bite-sized knowledge snacks on service standards, do’s and don’ts, best practices, process updates, etc.,
Broken internet connectivity should no longer be the reason why your service delivery team can’t stay up-to-date. Make knowledge snacks, including service manuals, standard operating procedures, training videos, training flash cards, etc., available for offline consumption.
Conduct your service level achievement tracking calls, process change updates on Disprz, which makes every delivery person an active participant even in low bandwidth conditions
Motivate your delivery team through daily social updates or let them share a great customer delight story
Reward your best service delivery personnel through a leaderboard and create growth opportunities for them
Ensure all of this results in business impact by tracking service outcomes and linking them with knowledge. Eventually start predicting service delivery performance based on knowledge receptiveness
Client and Testimonials
Co-Founder & CEO, Vahura
After trying to build our own knowledge platform, using open source and trying out numerous other platforms, we finally found Disprz. It is everything we wanted in our dream knowledge platform, and so much more. We love the combination of strong tech at its core, great customer focus, agility and a team that builds a long-term relationship. We feel like we have a business partner in Disprz and not just a product.
Shakya Deb Ganguly
Head of Technology, Carfax Education
Finally Education Technology industry is putting its money where its mouth is. Disprz is a benchmark in knowledge management platform and e-learning space.
Head of Learning and Development – APAC, Naspers Limited
Disprz offers path-breaking features and truly takes our endeavour to embed learning as a way of life at Naspers, closer to reality. We love the combination of outstanding LMS tech at its core, gold standard of customer focus, agility and a team that builds a long-term relationship. We feel like we have a business partner in Disprz and not just a product.
Disprz for Sales has delivered: